1. Learn to filter emails to targeted mail boxes.
2. Someone needs to determine their each email’s “importance” - everyone can’t be treated the same.
3. Use an automatic message received response - “Thanks - we’ve received your request”.
4. Send personalized “first-step” response a.s.a.p. to separate your company from the rest.
a. Attach PDF, Youtube links, Audio Clip, Facebook, etc.
b. Provide them with advanced fundamental info about your company and team.
c. Assign a control number to their request.
d. Give them someone at your company to call sooner if they wish.
e. Infer the timeline they can look forward to for your response.
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