Friday, October 26, 2012

Thoughts on Making Menus Win-Win Successes

When I refer to a menu that will work in a catering situation, I mean one that will be able to be put in front of the guest with the least amount of problems. In other words, hot foods will be hot, cold foods will be cold and everything will go along with the pre-determined schedule.

You really can’t have menus that work, if all you do is wish to please the client by promising them all that they want... even if the location will not support it. Menus that work, start with the location that the event will be done in. If it’s being done in your own banquet kitchens, you have a decided advantage, but if it’s being done at an off-premise location you have potential problems.

It’s Like Olympic diving
When Olympic divers gets ready to dive they must inform the judges as to what dive they intend to make. This is done because some dives are more difficult than others. Because of this a diver who gets a medium score on a difficult dive may win over a diver who gets a higher score on an easy dive.

Catering menus are like dives. They have different levels of complexity. They have different levels of “worry.” A cold poached salmon filet is far easier to deal with than a hot grilled one. A pan of rice sent hot in a plastic thermal carrier is a lot easier to handle than rice being reheated on site.

What I’ve suggested to caterers for years now is to place a degree of difficulty onto each and every menu item with respect to its chances of success in normal catering. So, with respect to this degree of difficulty, we choose a number from one to ten to represent good to bad. Let’s make one the good and ten the bad.

For example, since mashed potatoes in a four inch pan are very stable and stay hot for a long time they would tend to be a one or two on our degree of difficulty scale. Sauteed veal scalloppine, on the other hand, because of its thinness and difficulty in cooking correctly and staying hot for very long would rank a ten on the scale of difficulty.

Is this making any sense? Let’s make a list of other foods and see if you might agree:
1. Beef tenderloin - 2,3, or 4 - rather easy to work with... cooks by length of time... takes only 30 to 40 minutes to cook on sight... high yield per piece.
2. Breaded Fried Chicken - 8,9, or 10 - difficult to do off-premise unless you have special equipment... cools off very quickly... loses its crunch factor...
3. Broccoli - 7,8, or 9 - can be a problem... needs constant attention... easy to make a mistake with and hard to serve at proper temperature.
4. Creamed Spinach - 2,3, or 4 - easy to handle, always looks great no matter how it hits the plate... stays hot forever once it gets hot!
5. California Roll - 1 or 2 - just put them out and they do their thing!

Are you getting my point? All of you have different types of menus but they all have the same types of worry... yield... staying hot... looking good in the chafer or on the plate... amount of space it takes up... etc.

The next step
Once you get your foods numbered by degree of difficulty you can now move onto the next step which is to create an awareness of the locations you do catering in. You might do some events at a location that has a complete professional kitchen with six ovens and large walk-in coolers.

On the other hand you might be doing events at a similar location where nothing exists... not even easily accessible water! Both of these locations have their own joys and sorrows when it comes to catering. A menu that works well in one will not work at the other.

Why not take your locations and give them a point value also.... let’s call this the operations value. The location with the full kitchen might have an operations value of 50 points while the poorly equipped location might only have a operations value of 18.

Do you see what’s coming? We can now take our menus and add up the degree of difficulty of each item to see how many points we get. If the menu degree of difficulty points totals 27 after nadding them together, we now know that this menu cannot be done at the location that doesn’t have the full kitchen unless we decide to make some changes in the menu selections to use items with lower degrees of difficulty. When the total difficulty points are higher than what we have established for operations value, then we can’t do that particular menu.

A final thought
In addition to the two concepts above, I’d like to take a moment to get really basic because this is extremely important for catering success. To make a total menu development strategy, a caterer needs to be able to visualize what the menu will do while being cooked or reheated at an event sight. Let’s call this LAUNCH CONTROL.

Sound like fun? It really is. When planning a menu to be sold, you need to make sure that you can get it all done in time for serving. This deals with the amount of food that goes into pans, the number of shelves you have to cook on and the time it takes to cook. For example, let’s say that you need fifteen whole beef tenderloins for an event. You can put three into a pan for baking in an oven. That makes five pans. Now, the ovens you have to use have three shelves in them and you can get two pans on a shelf. That means that you have room in the one oven to place all the tenders at once.

But, the tenders take forty minutes to cook and you need them out of the oven by 7:45 pm, but you also have a starch to heat that also needs two shelves. And what about hors d’oeuvre that need to be cooked? This type of thinking goes on endlessly in many catering companies each and every day that events are being planned.This is my point... it needs to be visualized and planned before the menu is sold!

In summary, a caterer needs to understand the importance of Degree of Difficulty, Operations Value and Launch Control in order to meet with the greatest success level they can when performing catered events. Part of the fun of catering is solving these amazing problems, and potential problems, that arise when caterers sell the wrong menus for the wrong locations or cooking conditions. Discuss these ideas with both your sales and culinary staff to see if they can make them better or custom tailored for your operation!

Thursday, October 25, 2012

Share The Numbers - Let Staff Share The Pain

One of my consulting clients in California called me yesterday to discuss a situation he was having with an important staff member. While this situation exists for many caterers, it may not be something you yourself are facing.

In this case, the culinary staff person in question was becoming somewhat difficult to manage plus less willing to work at a “proper” pace in the kitchen. In addition, they were pushing the owner to lessen their hours while still getting the same salary they were now getting. The owner called me just to bounce off the situation with me before he took action to either neutralize, eliminate, or overcome the changes overtaking this staffer’s work.

We got a plan together which was based on the fact that the company’s business was not back to prerecession levels and that management needed staff that realized that “having” a job in this economy with benefits was very special. Therefore, causing waves and lessening one’s efforts and passion for the tasks at hand was ill advised.

In essence, the owner needed to communicate to the staff person that their change of attitude was not appreciated and that management might need to make changes with respect to his employment, position, or pay. At the same time, the owner offered any assistance they could to understand any personal situations that the worker might be faced with that was causing his attitude and work habit changes. My client is a caterer doing $450,000 in annual sales and doesn’t have an HR department. Obviously, in larger companies with HR departments, the situation would be handled somewhat differently.

It is important to note that my client has given me permission to share this information with our Roman’s Opinion Blog readers. Also, whenever consulting is done, the clients have an amount of no charge phone time with me for follow-up after the consulting is finished.

Wednesday, October 24, 2012

Opening Scripts That Inform & Relax

Your first meeting with the client may be at the client’s home or office, or at your own facility. These opening scripts help the client feel comfortable with you, and allow both you and the client to get a sense about how you might work together. Choose the opening scripts that make the most sense for you.

“I’m sure that you will be pleased to know that we still have openings on the day you’re planning to hold your event.”

“If you’re interested in having a beautiful catered event at the best value, then you will enjoy the information I’m going to give you.”

"Before we begin, it would be great if you could take a moment and share with me what is on your "wish list" for your special events?"

Tuesday, October 23, 2012

Management: A Tough Kitchen Guideline

This is not for everyone. In fact, many readers will critique me for the suggested action plan that follows. They will say that management needs to “trust” their staff to follow policies and guidelines. That being said, I have dozens of consulting clients who follow my concept and have had positive results.

In most catering kitchens, formulas already exist for determining the amounts of foods to be sent with a full or self-service order. For example, the kitchen staff may know that on drop-off meat trays one sends a total of 5 ounces of meat for each guest. So, the trays would have a total of 11 pounds of meat (10.9 actually, but rounded up correctly to 11 pounds) for 35 guests.  Or, if your culinary team is hand-forming hamburgers for 100 guests, each one should weigh 7 ounces. Or, if your formula for sending rice pilaf is five guests to the pound, then you know how much should be going to the event.

My point is that, in the examples above, the culinary team knows how much they are supposed to send. The problem is created by being behind time deadlines, staff that is not trained correctly, a scale that is not calibrated properly, or a host of other reasons. Someone needs to check these targeted weights. After all, I do believe you set your prices based on what expected food costs are supposed to be.

The truth is that if we are just one ounce “heavy” on the hamburgers we are sending 6.25 pounds of meat extra. This doesn’t take into account the extra hamburgers you already send to insure non-embarrassment at the event if the client has extra guests stop in or if I am a guest and take an extra burger! So, in fact, these extra safety net hamburgers actually lose even more profit.

Someone, other than the one making or packing the order for delivery needs to take a pan of rice, or a finished meat tray or a hamburger and actually check to see if the weight or amounts are correct. Let’s not forget that if the error being made is making the amounts or weights smaller than the formula calls for even more damage may occur to the company image for running short on some menu items.

Am I being just a jerk for suggesting this? Is this concern of mine a little aggressive and paranoid? Right on both counts, but in the world I come from, ounces add up to improper food amounts that either lose profit or damage company reputations.

Let me close where I began. Most owners and managers find this “double-checking” to threaten their trust relationships with their staff. Most can’t do it even if they wanted to. I realize that smaller caterers, who have less staff, are less prone to take these steps because they themselves are emerged in the creation of the food. But, in larger kitchens with six or more culinary members, checking needs to be done.

Well, I hope I haven’t disturbed anyone with my thoughts. Discuss it with your team and see how they react!

Monday, October 22, 2012

Eliminate 50% Chance of Losing Bid

It has always been a huge discussion between caterers - should I give the shopper a price that includes all costs in one number or break it down for them so they can see each and every cost. Why not just ask them how they want their costs presented? Here is a useable and proven script:

“It’s important to me that the numbers on your proposal are done the way you want to review them. Do you prefer the costs to be wrapped up all in one number, or do you want to have them broken down into separate costs?”