Successful
salespeople have one thing in common: They don’t wing it or make up their
selling presentations as they go. They create and then test a series of scripts
that help them stay on track. These scripts are very much like those an actor
uses on the stage or in a movie.
Like an actor, a salesperson needs to
memorize and rehearse the scripts, then use them in real selling situations to
verify their effectiveness with prospects. If they help win sales, the scripts
are kept in the “performance.” If they don’t bring positive results, they are
reworked or replaced. This cycle of practicing, adjusting and confirming is a
constant with winning salespeople.
A successful salesperson doing three sales presentations
to three different prospects on the same day, will say exactly the same things
to each one. Each prospect will hear the same opening, questions and closing
that the others heard. This discipline and repetition is the cornerstone of
greater sales success.
Think of your scripts as a recipe for
victory. Chefs, after perfecting a recipe, follow it to the letter to insure
continued success. So, too, should a salesperson follow proven scripts.
As you go through the book, you’ll realize that there is too much for one
salesperson to use all at once. That’s not a problem. Select two or three
scripts from each section to create your own selling performance. You may find
it helpful to transfer your favorite scripts to index cards, so you can study
and rehearse them easily.
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