1. Stand behind your staff in times of stress and crisis.
2. Treat others the way you want to be treated.
3. Be especially considerate to front-line staff.
4. Dress for success. Look professional.
5. Improve your oral communication skills.
6. Praise in public. Criticize in private.
7. Carefully manage your time. Its your scarcest and least renewable resource.
8. Remember: Success is getting up just one more time than you fall down.
9. Don’t ask someone to do something you wouldn’t do yourself.
10. Remember, friends come and go, but enemies accumulate.
11. Maintain an optimistic outlook.
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