Over a period
of a couple of weeks, call each member of your kitchen team, one at a time,
into your office, or other space away from the kitchen, for a private
interview. Your purpose is to seek information about the attitude and
atmosphere in the kitchen. Ask questions like:
· What is your job in the kitchen?
· Have you received enough training for your
job?
· Are you happy with your job?
· What do you think of our food?
· Who do you most like to work with in the
kitchen?
· Who is the hardest worker in the kitchen—other
than yourself?
· Who isn’t carrying their load in the kitchen?
· If you could press a magic button, what
equipment would you want to have in the kitchen that would help you do a better
job?
If these
interviews are done properly, you will soon learn whom, if anyone, should be
trained better, or removed from your kitchen staff. You will learn about what
the staff feels about their work and your company. Check with your human
resources department to insure that the questions you are going to ask are
within legal limits in your locale.
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