By mid August, the end of
the regular season looms and the playoffs are in sight. This is when would-be
contenders fade fast and the most resilient, talented, and disciplined teams
surge ahead. Players are responsible for staying healthy, making smart
behavioral choices, narrowing their focus, and playing harder than ever. Ball
teams are made up of power hitters, speedsters, dependable fielders, and
domineering pitchers; each player working to maximize his individual success
and that of his team. The same can be said of catering companies. Here,
salespeople, cooks and chefs, operations staff, and event servers must work in
harmony for the benefit of the clients and the team.
Catering company
employees are responsible for keeping their energy high, approaching each event
enthusiastically, and staying alert to handle any curveballs. In order to achieve success, the entire staff
must be dependable and work together trustingly. Chefs rely on smart work from the sales
team. Servers depend on good decisions
by the operations team. Sales people
must trust their event staff to serve their clients well. If the entire team can work together, the
caterer will be hitting home runs. If
resentment and egos get in the way, there can be no hope of becoming the
champions.
Success all boils down to
player execution. Home run titles, strike out records, MVP and Cy Young awards
are fantastic but it is a World Series trophy that sums up the success of the
team. Likewise, reaching personal sales
goals, moving up to Sous Chef, or learning a new service style is valuable for
personal growth but catering companies are judged based on whether or not they
hit it out of the park on event day.
And who does the
judging? The Fans. But that’s for next time…
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| JON WOOL |
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