1. Spend as much time thinking about staff as you do clients.
2. Celebrate each victory!
4. Reteach the company’s “mission statement”.
3. Make staff learn about “choices” they can make.
5. Establish shared goals between departments.
6. Challenge and/or permit staff to grow.
7. Establish meeting patterns that “always” take place and offer important information.
8. Treat staff like adults and communicate concerns.
9. Protect staff from premature judgements.
10. Listen to staff... really listen.
11. Permit and encourage everyone to rethink.
12. Explain why clients do certain things.
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