Owners tend to spend hours thinking and rethinking their business. At the top of the list of concerns is the need to create sales that result in proper profitability, followed by anything and everything that deals with staff.
Profitability and staff are the heart of all successful companies. You can add in timing, location and a lot of luck, but the real leadership targets are dollars and people.
You’ve probably heard that old saying “Sales cure everything.” This is not necessarily true. A catering company can have lots of sales volume and at the same time, lots of unhappiness because of staff problems. I once asked a client, “What is more important to you—making money or having less tension with your staff?” My client answered quickly, “Having staff who are competent and understand what they are supposed to do.”
Staff members have good days and bad days—but customers expect every day to be a good day. Two of the most important elements of a manager’s daily activities are providing direction and providing support the team needs. There can be no bad days for managers. Well, hopefully that is!
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