Scripts: Postponing The Decision

The customer may want to consult with someone else—or may say that in order to postpone having to make a decision. Respond to the customer’s desire to talk it over with someone else with comments like these:

“That’s a great idea; let me step out while you use my phone to call them.”

“Let me arrange for you to use a desk in one of the conference rooms to make your calls.”

“Great. Let’s decide now what you want to ask them so that I can make sure that I’ve given you all of the answers that you require.”