Script: Dealing with last minute menu changes.

I believe that the script below should be launched if the salesperson has a gut feeling that a customer may be the type to make last minute changes on their menu - I believe this script is something you should keep in the back of your mind ready to us if necessary.

“Often my customers ask me about changes in their event menus. While this is possible, it is important to remember that changes become more difficult the closer we get to the event date. Because we use freshly prepared foods, purchased from specialty suppliers, changes made within the (?) days before the event will have additional handling fees added.”