Thursday, March 29, 2012

Discussion Points

Please review the points below and discuss at your next meeting:


1. Tactfully let the client know when they are making a planning mistake by explaining how it will dampen the event's success.  


2. Make your special clients feel important by giving them a private phone number to call that is answered in a special manner.


3. "Gratuities are not required or included in the menu price, but are graciously accepted by our staff" ... a great line to put into a contract or letter to a client.         


4. Forecasting & monitoring is a necessary evil for successful catering.


5. Often a party for 45 can have more problems than an event of 450.


6. Catering is more of a manufacturing business than a service one.

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